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- In December of 2000, Information and
Referral stakeholders in Colorado convened to form
a statewide 2-1-1 Colorado Collaborative and bring
the 2-1-1 service to the citizens of Colorado. The
first inaugural meeting took place February 9, 2001
at Mile High United Way.
- The 2-1-1 Colorado Collaborative surveyed
the state to find out where comprehensive Information
and Referral was already available. Mile High United
Way's Helpline, Mesa County Health and Human Services
Department, United Way of Weld County's Helpline,
and FirstCall in Larimer County were providing existing
Information and Referral services and were chosen
as the first call centers to roll out 2-1-1.
- On September 3, 2002, the 2-1-1 Colorado
Collaborative petitioned the Colorado Public Utilities
Commission for the 2-1-1 dial code. In October 16,
2002 the 2-1-1 dialing code was approved as a designated
number for Colorado health and human services.
- The 2-1-1 Colorado Collaborative consists
of seven
regions of service coverage combining quality of service with statewide affordability.
- In 2003, Mesa County Department of
Human Services launched 2-1-1 for Colorado residents
in Mesa County, United Way of Weld County launched
2-1-1 for Colorado residents in Weld County, FirstCall
launched 2-1-1 for Colorado residents in Larimer County
and Mile High United Way launched 2-1-1 for Colorado
residents in Adams, Arapahoe, Boulder, Broomfield,
Clear Creek, Denver, Douglas, Gilpin and Jefferson
Counties.
- In 2004, Pikes Peak United Way launched
a new call center providing 2-1-1 service in Chafee,
Cheyenne, El Paso, Lincoln, Park, and Teller Counties
- In 2005, 2-1-1 Community Link, launched
a new call center providing 2-1-1 service in Alamosa,
Conejos, Costilla, Mineral, Rio Grande, and Saguache
Counties.
- In September 2005, at the request of
Colorado Governor Bill Owens, our 2-1-1 centers opened
up the phone lines to field Colorado's response to
the arrival of Hurricane Katrina evacuees in the state.
We answered nearly 10,000 phone calls in a 16 day
period from people interested in volunteering with
the evacuees or donating money and in-kind goods.
The call volume peaked on Labor Day Monday (Sept.
5th) at 2,300 calls that day.
- In 2006, the Senior Resource Development
Agency launched a new call center, 211 for Southeast
Colorado, providing service in Pueblo and Fremont
Counties
- In May 2006, the last 2-1-1 call center
in the state was licensed to use the Tapestry database
system, completing a state-wide integrated online
database for the 2-1-1 program.
- In September 2006, the Mile High Chapter
of the American Red Cross, Catholic Charities of Denver,
The Salvation Army and Mile High United Way 2-1-1
engaged in a collaborative inter-agency disaster response
initiative earning $1 million in grant money from
four local foundations, Boettcher, Gates, Coors, and
Daniels Fund. This grant provides funds to support
the statewide 2-1-1 system.
- In 2007, the Colorado 2-1-1 program
is written into the State of Colorado's Emergency
Response Plan, noting 2-1-1's critical part in handling
public inquiries into volunteerism and in-kind donation
opportunities. Colorado 2-1-1 has already been an
integral part of many crisis responses such as the
Swift immigrant raid, the Holly tornado, an apartment
complex fire in Colorado Springs, and snow storms
which took out power and water in Eastern Colorado.
- In October 2007, the 2-1-1 Colorado
Collaborative launched a new state-wide call routing
system, allowing different centers across the state
the ability to route phone calls to other centers
in the event of call volume spikes for a coordinated
disaster response.
- As of October of 2007, Colorado 2-1-1
has live service in 47 of the state's 64 counties,
covering 92% of the state's population.
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Many thanks to our statewide 2-1-1 sponsors:
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